Shipping & Order Fulfillment Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Note: During high-volume periods (e.g., holidays or sales events), processing times may be slightly extended.
Custom or made-to-order items may require additional processing time. Specific timelines will be noted on the product page.

Shipping Timeframes

Shipping times vary depending on your location and the selected shipping method. Estimated delivery windows will be provided at checkout.

If you have any questions regarding your order status or shipping, feel free to contact us at sales@globalmedbrokers.com.

Shipping Rates Policy

Shipping costs are calculated based on:

  • Package weight and dimensions (dimensional weight may apply)

  • Shipping method selected (Standard, Expedited, or Express)

  • Delivery location

  • Packaging and handling requirements

International shipping rates do not include customs duties, taxes, or import fees—these are the customer's responsibility.

Packaging Note: A fee for standard packaging materials is included in the shipping cost.
If you prefer to use your own custom packaging, please notify us at checkout or in advance. Handling fees may be adjusted accordingly.

International Customers

We ship to select international destinations. Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Package dimensions

Important: Customs duties, taxes, and import fees are not included and must be paid by the customer.

Heavy Item Policy

For any item over 100 lbs, please contact us before placing your order for an accurate shipping quote. Additional freight or special handling charges may apply.

Shipping Insurance Policy

To help protect your order, Global Med Brokers offers optional shipping insurance at checkout. This insurance covers loss or damage during transit.

What’s Covered

  • Lost shipments

  • Damaged items during shipping

Important: If insurance is not selected at checkout, Global Med Brokers is not responsible for packages lost or damaged in transit.

Insurance Cost

  • The cost of insurance depends on your order total and shipping method.

  • Insurance fees will be calculated and shown at checkout.

Filing a Claim

If your insured package is lost or damaged:

  1. Contact the carrier to report the issue and begin the claims process.

  2. Provide your tracking number and photos of the damage (if applicable).

  3. Notify us at sales@globalmedbrokers.com within 7 days of the issue so we can assist as needed.

We will work with you and the carrier to resolve the issue and, if the claim is approved, offer a replacement or refund.

Local Pickup Policy

Global Med Brokers offers local pickup by appointment only for customers who prefer to collect their orders in person.

How It Works

  1. Select Local Pickup at checkout.

  2. Wait for a "Ready for Pickup" email with scheduling instructions.

  3. Schedule your pickup using the provided link or by contacting us.

  4. Bring a copy of your order confirmation and a valid photo ID.

Pickup Availability

  • Pickup is available by appointment only.

Authorized Pickup

If someone else is picking up your order, please notify us in advance with:

  • Their full name

  • A copy of the order confirmation

Missed Appointments & Cancellations

  • If you miss your scheduled pickup time, please contact us to reschedule.

  • Orders not picked up within 14 days of notification may be canceled or subject to a storage fee.

  • You will receive an email with scheduling instructions once your order is ready.

Need Help?

Contact us at:
📍 470 W Broad St #1205, Columbus, OH 43215
📧 Email: sales@globalmedbrokers.com
📞 Phone: +1 (404)-462-3132 or +1 (404)-GMB-3132
💬 WhatsApp: +1 (404)-462-3132